One of the key elements in dropshipping is order management – that is, smoothly passing them on to the wholesaler, keeping an eye on shipments, and staying in touch with the customer.
In this article, we're going to show you the whole process step by step – from the moment the customer buys to the handling and delivery.
The process starts when the customer:
chooses a product in your store,
adds it to the cart,
fills out the shipping details,
and pays for the order (for example, using the Stripe payment gateway).
After purchase, a new order will show up in your EcomFly shop panel.
You'll also get an email notification. That's your hint it's time to get to work on it.
When the payment goes through, the money goes straight to your Stripe account.
From there, you can transfer it to your bank account—usually within a few days.
Log in to the wholesaler's (or supplier's) panel you work with.
Search for the exact same product your customer ordered.
Place the order, putting the customer's details as the shipping address and tell them not to include proof of purchase in the package.
In the email field, put your address so you get the confirmation.
Pay for the order only now – after your customer has already paid you.
Once you pay for the order at the wholesaler and give them your customer's info, the product gets sent straight to your customer.
You don't handle packing or physical shipping.
If you're using the InPost Parcel Locker plugin in EcomFly, here's how the shipping and tracking process works:
Tracking number generation
After you send your parcel to the parcel locker, the InPost system automatically creates a unique tracking number for your shipment.
Notification for the customer
The customer, who placed the order in your store, gets an email with shipping confirmation and the tracking number. They can start tracking the package straight away on the InPost website.
Ordering from the wholesaler
When you place an order with the wholesaler, use the tracking number generated by InPost in your store—not any possible wholesaler number. That's the unique number you send to your customer.
Shipment tracking
The customer can always check where their package is using the tracking number on the InPost site.
Thanks to this integration, the whole delivery process is clearer both for you and your customer.
As soon as the wholesaler confirms shipment:
go back to the EcomFly panel,
mark the order as "completed",
update the order status in the system.
As a seller, you issue an invoice to the customer (when they ask for it, or always for company orders).
You send the invoice to the customer by email, in line with the current law.
We talked about invoices and sales receipts in more detail in another article.
After delivery and order fulfillment:
you answer any questions from the customer,
you help them out if there are any shipping issues,
you handle any returns or complaints – just like your store policies say.
Even if the wholesaler is in charge of shipping, you’re still the only contact point for your customer – make sure to keep up good communication.
Managing orders in dropshipping on EcomFly is simple if you know how the whole process works.
From the moment a customer makes a purchase, to paying for the order and sending it to the supplier, all the way to shipping and post-sale support.
